Minimum Numbers
All school programme bookings are charged per child, with a minimum booking requirement of 14 students per session. By confirming a booking, schools agree to pay for the minimum number regardless of actual attendance.
Attendance
If fewer students attend than the number booked, no refund or credit will be provided for students who do not attend.
If additional students attend than the number booked, charges will be applied accordingly.
Amendments
Requests to amend a booking (e.g. number of students attending or date of booking) must be made in writing to education@artgallery.org.nz, 14-days in advance of booked date, and are subject to availability.
Cancellations
If a booking is cancelled for any reason* by the school:
More than 28-days from booked date, a full refund will be issued
Within 28-days of booked date, no refund will ordinarily be issued for cancellations.
If a booking is cancelled for any reason* by the gallery:
More than 24-hours from booked date, an alternative date will be offered if available, otherwise full refund will be issued
Within 24-hours or less from booked date, a 50% refund will be issued
*This includes cancellations due to illness, staffing changes, transport issues, weather, or unforeseen circumstances.
Payment Terms
Schools will be invoiced at the end of the month in which the visit takes place. Payment is due by the 20th of the following month. Non-payment may result in future bookings being declined.
Acceptance of Terms
By confirming a booking, schools acknowledge they have read, understood, and agreed to these Terms and Conditions.